Hospital Canselor Tuanku Muhriz UKM (HCTM) is a major public teaching hospital located in Bandar Tun Razak, Kuala Lumpur. Administered by Universiti Kebangsaan Malaysia (UKM), it plays a crucial role in medical education, research, and providing tertiary healthcare to the community.
Originally founded as Hospital Universiti Kebangsaan Malaysia (HUKM) with its first phase completed in 1997, the institution later integrated with the university’s medical faculty to become Pusat Perubatan Universiti Kebangsaan Malaysia (PPUKM). In 2014, it was officially renamed HCTM to honour the Chancellor of UKM.
A critical distinction for patients to understand is the dual-system operating within the facility. HCTM serves as the government-subsidised public wing. Meanwhile, the UKM Specialist Centre (UKMSC) operates on the 7th floor as a private specialist wing, offering faster access to consultants and premium services for self-paying or privately insured patients.
Location, Transport & Contact Info
Navigating your way to HCTM is straightforward, as the hospital is located in Bandar Tun Razak, Kuala Lumpur, and is well-connected by public transport. Patients can reach the facility via MRT or feeder bus routes, and can easily contact the respective wings for enquiries.
- Address: Jalan Yaacob Latif, Bandar Tun Razak, 56000 Cheras, Kuala Lumpur.
- Public Transport: The hospital is highly accessible via MRT Taman Midah. From the station, patients can utilise feeder bus routes such as T400 and T402, or hail a ride-sharing service to reach the main entrance.
- General Contact (HCTM): +603-9145 5555
- UKMSC Contact (Private Wing): +603-2332 9222
- Official Website: hctm.ukm.my
Visiting Hours & Outpatient Operation Hours
Knowing the correct operational and visiting timings ensures that patients and their loved ones can plan their visits without disruption. For outpatient services, the specialist clinics operate on weekdays from 8.00 am to 5.00 pm. General ward visiting hours run in specific afternoon and evening slots to ensure patients get adequate rest.
For outpatient services, the Specialist Clinics operate on the following schedule:
- Monday to Friday: 8.00 am to 5.00 pm
- Weekends & Public Holidays: Closed
For inpatients in the general wards, HCTM strictly enforces the following visiting hours:
- Monday to Friday: 12.30 pm to 2.00 pm, and 4.30 pm to 7.30 pm
- Saturday, Sunday & Public Holidays: 12.30 pm to 7.00 pm
Note: The Emergency Department operates 24 hours a day, seven days a week, prioritising critical and life-threatening conditions.
Core Medical Services & Centres of Excellence
HCTM provides a full spectrum of tertiary medical care, ranging from general emergency responses to complex inpatient and outpatient specialist treatments. The hospital is supported by diverse clinical departments and manages hundreds of thousands of cases annually, highlighted by its renowned Centres of Excellence.
In addition to the general medical and surgical departments, HCTM is highly regarded for its specialised hubs. These Centres of Excellence include:
- Cancer Center: Providing comprehensive oncology care and advanced treatments.
- Advance Reproductive Center: Specialising in fertility treatments and reproductive health.
- Endoscopy Services Center: Offering state-of-art diagnostic and therapeutic gastrointestinal procedures.
- Cell Therapy Center: Focusing on advanced regenerative medicine and cellular treatments.
- Heart and Lung Center: Managing complex cardiovascular and respiratory conditions.
- Advanced Surgical Skills Centre (ASSC): A leading hub for pioneering surgical techniques and medical training.
Admission Guide & Rules
Being prepared for admission helps streamline the registration process and ensures a comfortable stay for the patient. Upon receiving an admission order from a doctor, patients must present their identification and guarantee letters, and strictly follow the hospital’s escort and food policies during their stay.
When checking in for an inpatient stay, ensure you bring the following essential documents:
- Original Identity Card (MyKad) or Passport.
- Guarantee Letter (GL) for civil servants or corporate panel patients.
- Pension Card or Social Welfare Card (OKU Card), if applicable.
- School Letter for students seeking specific exemptions.
While at the hospital, strict compliance with the ward rules is required:
- Escort Policy: Only one escort is allowed to stay with the patient to minimise ward congestion and maintain hygiene.
- Halal Food Policy: In accordance with the hospital’s patient responsibilities, no non-halal food can be brought into HCTM. The hospital kitchen provides certified Halal meals to all admitted patients.
General & Executive Ward Room Rates
HCTM offers several tiers of ward accommodations. While basic wards are highly subsidised for Malaysian citizens, those preferring more privacy can opt for higher-class or executive rooms. Below are the estimated daily room rates (subject to periodic updates by the hospital):
| Ward Category |
Room Type |
Daily Charge (Non-Air Conditioned) |
Daily Charge (Air Conditioned) |
| First Class |
1-Bedded Room |
RM 90 |
RM 120 |
| First Class |
2-Bedded Room |
RM 60 |
RM 90 |
| First Class |
3-Bedded Room |
RM 45 |
RM 60 |
| Second Class |
Multi-Bedded |
RM 25 |
RM 40 |
| Third Class |
General Ward |
RM 3 |
RM 3 |
| Executive |
VIP Room |
N/A |
RM 225 |
Maternity, Surgical & Psychiatric Rates
For specialised admissions such as deliveries, surgical procedures, or psychiatric care, different facility fee structures apply per entry or per day.
| Service / Ward Type |
Fee Description |
Estimated Charge |
| Maternity |
Delivery Room (per entry) |
RM 120 |
| Surgical |
Operating Room (per entry) |
RM 120 |
| Psychiatric |
First Class (Daily) |
RM 15 |
| Psychiatric |
Second Class (Daily) |
RM 10 |
| Psychiatric |
Third Class (Daily) |
Free |
(Note: The rates listed above are indicative ward and facility charges; they do not include medication, diagnostic tests, or specialist consultation fees.)
Making Appointments: myHCTM App & Referrals
To modernise the patient experience and reduce waiting times at registration counters, the hospital has introduced a dedicated mobile application alongside its standard referral pathways. Using the app allows for easier booking, though you must still prepare a valid referral letter if you intend to visit the public subsidised wing.
The myHCTM mobile app is the official digital portal designed to streamline hospital visits. Through the app, patients can conveniently book and manage appointments, track their medical records, view lab test results, and monitor digital queues without needing to wait physically at the counters.
When securing an appointment, the hospital’s referral policy depends heavily on which wing you intend to visit:
- Public Wing (HCTM): A formal referral letter from a government clinic (Klinik Kesihatan) or a private medical practitioner is compulsory to secure an appointment and benefit from the public subsidised rates.
- Private Wing (UKMSC): A referral letter is generally optional for self-paying (cash) patients. However, if you are utilising a corporate Guarantee Letter (GL) or panel insurance, a referral letter from a panel clinic may still be required by your provider.
Insurance & Payment
Understanding the billing and insurance protocols is essential to avoid unexpected out-of-pocket expenses, as the public and private wings handle payments differently. The public HCTM wing generally requires upfront payment and a pay-and-claim process for private insurance, whereas the private UKMSC wing accepts panel insurance for direct cashless admission.
For patients visiting the public wing (HCTM), government subsidies apply to Malaysian citizens. Civil servants and pensioners can utilise a government Guarantee Letter (GL) for cashless admission. However, for those relying on private medical insurance, HCTM operates on a “pay-and-claim” basis. Patients are required to pay their hospital bills upfront and submit the original receipts and medical reports to their insurance provider for reimbursement later.
Conversely, the private wing (UKMSC) operates similarly to a private hospital. They accept corporate Guarantee Letters (GL) and panel insurance policies directly. For eligible policyholders, this means the hospital can coordinate directly with the insurance provider or Third-Party Administrator (TPA) for cashless admission, subject to the specific terms and annual limits of the patient’s insurance coverage.
To safeguard against rising healthcare inflation, having comprehensive medical insurance coverage can help manage the financial risks associated with severe illnesses, complex surgeries, or prolonged hospitalisations, enabling patients to focus entirely on their recovery rather than medical bills.
Frequently Asked Questions
1.Is Hospital Canselor Tuanku Muhriz UKM a government or private hospital?
Hospital Canselor Tuanku Muhriz UKM (HCTM) is primarily a public teaching hospital administered by Universiti Kebangsaan Malaysia (UKM). However, it also houses a private specialist wing known as UKM Specialist Centre (UKMSC) within the same facility.
2.What is the difference between HCTM and UKMSC?
HCTM operates as the public, government-subsidised wing, offering affordable healthcare but often with longer waiting times. UKMSC is the private specialist wing that offers faster access to consultants, premium room options, and direct acceptance of panel insurance.
3.Do I need a referral letter to visit HCTM?
Yes, a referral letter from a clinic or doctor is compulsory if you are visiting the public HCTM wing to qualify for subsidised specialist care. However, it is generally optional if you are a cash-paying patient seeking treatment at the private UKMSC wing.
4.What are the visiting hours for HCTM?
General ward visiting hours at HCTM are restricted to two windows on weekdays: 12.30 pm to 2.00 pm, and 4.30 pm to 7.30 pm. On weekends and public holidays, the visiting window is extended from 12.30 pm to 7.00 pm.
