Complete Guide to Hougang Polyclinic 2023

Hougang Polyclinic is managed by National Healthcare Group (NHG), a leader in public healthcare in Singapore, recognised at home and abroad for the quality of its medical expertise and facilities. Hougang Polyclinic provides a comprehensive range of quality health services for the family, functioning as a one-stop health centre providing treatment for acute medical conditions, management of chronic diseases, women and child health services, and dental care.
Basic Info
Address 89 Hougang Avenue 4 Singapore 538829 Map
  • Nearest MRT Station: NE14 Hougang
  • By Bus: SBS Transit : 62, 62A, 72, 72A, 82, 101, 107, 113, 165
  • Car Park Facilities: Drivers are advised to park at the public carparks nearby
  • Visit time
  • Monday to Friday (am): 8:00am to 1:00pm
  • Monday to Friday (pm): 2:00pm to 4:30pm
  • Saturday: 8:00am to 12:30pm
  • Sunday & Public Holiday: Closed
  • Author Bowtie Team
    Date 2022-11-23
    Updated on 2023-01-18
    Covid-19 test requirement for patientsCovid-19 test requirement for visitorsWho is eligible to register for Hougang Polyclinic services?How to book an appointment with Hougang Polyclinic?What to bring on the day of appointment? Hougang Polyclinic Services OverviewHougang Clinic Service ChargesWhat are the payment modes available at Hougang Polyclinic?Hougang Polyclinic FAQ

    Covid-19 test requirement for patients

    At the clinic, all patients must wear a mask throughout their visit. Patients are obliged to inform the staff if they are experiencing COVID-19 symptoms such as fever, cough, sore throat, shortness of breath, runny nose or loss of smell/ taste. Patients should also notify the staff if they have tested positive for COVID-19 (ART or PCR) in the past 7 days.

    Covid-19 test requirement for visitors

    At the clinic, all visitors must wear a mask throughout their visit. Please note that only 2 accompanying caregivers per patient will be allowed into the clinic at any time. All accompanying caregivers who are experiencing COVID-19 symptoms or have tested positive for COVID-19 (ART or PCR) in the past 7 days will not be allowed into the polyclinic.

    Who is eligible to register for Hougang Polyclinic services?

    If you are new to NHG Polyclinics, please call their Contact Centre at 6355 3000. After having your key information registered in their system, you can make online booking of appointments or reschedule/cancel your existing appointment via HealthHub website or the HealthHub mobile application.

    HealthHub is a service open to all Singapore citizens and Permanent Residents aged 21 years old and above. You will be required to sign-in using your valid SingPass. 

    To book appointments on the behalf of children who are below 21 years old, parents can use their SingPass account to add their children under Children’s Health (Dependents). Thereafter, parents will be able to access their children’s records and book appointments on their behalf.

    How to book an appointment with Hougang Polyclinic?

    HealthHub website or mobile app 

    You may make a same-day appointment for acute conditions, such as cough, cold, flu, and fever, via the HealthHub Website​ or mobile app, available on Google Play Store or the Apple App Store. You may also book, reschedule or cancel your appointment through HealthHub.

    NHGP Contact Centre

    You may book, reschedule, or cancel your appointment by calling the Contact Centre at 6355 3000.

    Contact Centre Operating Hours 

    ​​​​Mondays to Fridays: 8am to 4.30pm 

    Saturdays: 8am to 12.30pm 

    Closed on Sundays and Public Holidays

    What to bring on the day of appointment?

    On the day of your appointment, please bring your NRIC/ Passport/ Employment Pass/ Work Permit, and any referral letter, medical memo or benefit card.

    To use Hougang Polyclinic’s dental services, parental consent is needed for patients below 21 years of age. A parent or the legal guardian of patients below the age of 21 will need to complete the consent form. Dental treatment will not be rendered if the consent form is not duly completed and signed.

    Patients with difficulties affording their medical bills can make an appointment with the Financial Counsellors for assistance. Please bring along the following documents on the day of your appointment to Hougang Polyclinic: 

    1. NRIC/ Birth Certificate of Patient, Spouse, Children and/or Parents 
    2. Latest Payslip/ CPF Statement of Patients, Spouse, Children and/or Parents 
    3. Updated Bank Account Passbook/ Statement of Patient and Spouse 
    4. Retrenchment/ Termination Letter OR Unfit for Work Memo 
    5. Proof of Payment of Expenses/ Rent/ Arrears/ Loans

    Hougang Polyclinic Services Overview

    General Medical Services

    General Medical Services are offered by Hougang Polyclinic to cover your basic medical needs, from treating the common cold to the management of chronic diseases. Medical services available include acute primary care, child health services, women health services, psychology services, and health screening, among others.

    Dental Services

    A full range of basic dental services are provided, including examination and diagnosis, scaling and polishing, restorative dentistry (fillings), extraction of teeth under local anaesthesia, and preventive dentistry and oral health education​.

    Pharmacy Services

    A wide range of pharmacy services are available at Hougang Polyclinic, including​ medication dispensing and counselling, minor ailments and self-medication advice, travel health advice, quit smoking clinics​, medication therapy management (MTM) clinics, anti-coagulation clinics (ACC), hypertension, and diabetes and lipids clinics (HDL-C).

    Also, at the Hougang Polyclinic’s retail pharmacy, you can shop for a wide range of affordable healthcare products, including over-the-counter medicines, health supplements, home nursing needs and home diagnostics devices.

    Diagnostic Services

    Quality laboratory and imaging services rendered by National Healthcare Group Diagnostics (NHGD) are available at Hougang Polyclinic. NHGD’s aim is to provide one-stop imaging and laboratory services which are accessible, cost-effective, seamless, timely, and accurate. NHGD services offered at the polyclinic include general X-ray, mammogram, bone mineral densitometry (BMD), ultrasound, laboratory testing, spirometry, and electrocardiogram (ECG).

    Other Services

    To cater to patients’ growing needs, some specialised services are offered at the polyclinic, such as family medicine academy, financial counselling services, and vaccination clinic.

    Hougang Clinic Service Charges

    Services Consultation Fees (SGD)
    Singapore Citizens Singapore Permanent Residents^ Non-Residents
    Medical – General Clinic Adult: $14.80

    Child/Elderly: $6.90

    $32.70 $56.71
    Medical – Family Physician Clinic $30.00 $42.40 $76.18
    Dental – Subsidised Services Adult: $17.50 – $29.50

    Child/Elderly: $11.20 – $17.80

    $26.50 – $44.10 $36.17 – $68.27
    Emergency Dental – Subsidised Services Adult: $34.10

    Child/Elderly: $29.90

    $51.10 $74.90
    • ^Includes child (below 18 years) and elderly (65 years and above)​​
    • Fees stated for dental subsidised services are for consultation only and do not include procedural cost. During the consultation, the dentist will assess your oral conditions, discuss the treatment plan, advise on the procedural cost, and schedule a next appointment if needed.
    • Dental emergencies refer to walk-in cases without an ​appointment, trauma, severe pain, swelling and bleeding only.​​

    What are the payment modes available at Hougang Polyclinic?

    By PayNow
    1. Download the PayNow mobile app from any PayNow participating banks
    2. Enter UEN number “200002150HNP2”
    3. Enter the amount and the bill number in the “Bill Reference No.” field
    By AXS

    If your bill is $1 or more, you can make payment at any AXS Station island wide, AXS mobile app AXS m-station, and internet portal AXS e-station at https://e-station.axs.com.sg

    By iBanking (DBS/POSB)
    1. Login to DBS/POSB Internet Banking website – www.dbs.com/ www.posb.com.sg or via DBS/POSB digibank mobile app
    2. Click on “Pay” followed by “Pay Bills”, or “Pay & Transfer” followed by “Bills” in the digibank mobile app
    3. Search for billing organisation “NHG POLYCLINICS” in the drop-down list of “Billing Organisation not in my pre-arranged list”, or under “ONE-TIME PAYMENT” in the digibank mobile app
    4. Enter your bill number in the “Reference no.” field
    5. Proceed to make payment with the amount
    By MediSave

    You may use yours and/or your immediate family members’ MediSave account to pay for selected outpatient treatments under the Chronic Disease Management Programme, as well as selected vaccinations and health screenings. 

    To sign up for MediSave, please approach the staff at the counter in the polyclinic. Alternatively, you may fill up the form and submit to the staff on your next visit to the polyclinic.

    At the Polyclinic (Over the Counter or Self-Payment Kiosk)

    If you wish to settle the medical bill at the clinlic, Hougang Polyclinic accepts the following payment methods:

    • Cash 
    • NETS 
    • NETS Flashpay 
    • VISA/Master Debit or Credit Card 
    • Apple/Samsung/Android Pay 
    • Child Development Account
    By HealthHub

    You can make payment via the HealthHub website or Mobile App.

    Hougang Polyclinic FAQ

    Does Hougang Polyclinic offer vaccinations?

    The polyclinic offers the following childhood immunisations:

    • 5-in-1 (Diphtheria, Tetanus, Pertussis + Inactivated Polio Vaccine + Haemophilus Influenza type B)
    • 6-in-1 (Diphtheria, Tetanus, Pertussis + Inactivated Polio Vaccine + Haemophilus Influenza type B + Hep B)
    • Human papillomavirus HPV2 (Cervarix)​​
    • Hepatitis B​​
    • Influenza (2 doses for children from 6 months to < 9 years of age who have not previously been vaccinated)​​​
    • Measles, Mumps, Rubella (MMR)​​
    • Measles, Mumps, Rubella & Varicella (MMRV)​​​​​
    • Pneumococcal Conjugate (PCV13)​​​​​​​​
    • Pneumococcal Polysaccharide (PPSV23)
    • Varicella (Chickenpox)​
    How much does a medical report cost?

    To acquire a medical report at Hougang Polyclinic, the fee payable is SGD$107 (including GST) for Singaporean, PR and Foreigners.

    Does NHGP provide medical assessment service for the Foreign Domestic Worker Grant?

    ​Please note that Hougang Polyclinic does not perform medical assessments for the Foreign Domestic Worker Grant. To enquire about services not listed in their website, please call their contact centre at 6355 3000 before you visit the polyclinic.​​​

    The above information was provided by Bowtie Team. It is for reference only. In no event shall Bowtie be liable to you or to any other party for any loss or damage whatsoever or howsoever caused directly or indirectly in connection with your access to or use of the content thereon.

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