Patients scheduled for admission will be contacted to undergo COVID-19 swab 3 days before admission day.
Patients who are feeling unwell with flu-like symptoms, they are encouraged to reschedule their existing appointment by contacting +603- 2617 8844.
COVID-19 swab test is not mandatory for visitors, however, all visitors to the institute will be screened at entry points according to the restriction policy. Visitors must also fulfil the following criteria before allowing entry into the hospital:
- Fully vaccinated
- Above 18 years old
- Asymptomatic
Visitors must also adhere to the following Standard Operating Procedures (SOPs) while visiting to contain the spread of COVID-19:
- Always wear a face mask
- Wash your hand regularly with soap
- Practice physical distancing of at least 1 metre
- Avoid direct contact when greeting people
Since its establishment, the National Heart Institute has treated over 4 million patients and expanded its facility to 432-bed, making it one of the region’s largest and leading Cardiovascular and Thoracic Health Centres.
The National Heart Institute maintains a highly competent team of cardiologists, paediatric cardiologists, cardiothoracic surgeons, anaesthesiologists, and support staff to handle emergencies and complicated cases. It offers a complete range of cardiovascular medicine services, including diagnostic, therapeutic, and cardiac surgeries for open heart, closed heart, thoracic, and transplants.
Patients will be directed to the admission counter for pre-admission registration and financial discussion once they receive notification from their consultant regarding admission dates and schedules.
Admission Journey:
- Arrive at Admission Counter
- Registration, Financial Clearance & Bed Assignment – Patients will undergo the registration process and financial clearance prior to bed assignment. Bed assignment is subject to availability on the day of admission and no booking is allowed.
- Identification Wristband – Patients will be given an identification wristband with name and National Heart Institute’s patient Medical Record Number (MRN) to be worn at all times during their stay.
- Blood Test (If required)
- Upon completion of registration, patients will be ushered to their wards.
Operation Hours for Admission Counter
|
OPERATION DAY
|
OPERATION HOURS |
|
Block B, Ground Floor |
Block A, 6th Floor |
|
Monday – Friday
|
8:00am – 5:00pm |
8:00am – 5:00pm
|
| Saturday |
9:00am – 1:30pm |
9:00am – 1:00pm
|
|
Sunday
|
9:00am – 2:00pm |
Closed |
| Public Holiday |
9:00am – 1:00pm |
Closed
|
Documents to bring during admission
- Appointment card
- Valid Guarantee Letter / Pension Card / Medical Card
- MyKad / MyKid & Birth Certificate (if below 12 years old) / Passport (for Foreign Patient)
Payment method
- Full self-paying patients are required to place a deposit upon admission. The institute receives payment by credit/debit card, cash, bank draft, telegraphic transfer, electronic funds transfer, and cheque.
- For the company/insurance guarantee letter, the final treatment cost is based on coverage, and payment will be made directly by the patients’ insurance company or their company guarantee letter.
The operating hours for both General and Specialist clinic are from Monday to Friday, 9 a.m. to 5 p.m. Patients can contact Appointment Centre at 03-26178844; 8 am to 5 pm (Monday to Friday) to schedule an appointment.
The National Heart Institute has two referral methods:
-
- Normal clinic & Paediatric & Congenital Heart Centre – Patients are required to have referral letter from either Government / Private Hospital (Subject to Payor) or from General Physician / Cardiologist.
- Private Clinic – Patients can proceed to service counter with or without referral letter.
The outpatient flow is as follows:
- Arrival – Patients have to take a QMS number.
- Registration
- Blood Test (If required)
- Screening Room – If test is required, patients shall proceed to the designated area after screening.
- Waiting Area – Waiting to see the doctor.
- Doctor’s Consultation – Depending on the patients’ condition, they may have to make a reappointment or proceed to collect medication from the pharmacy or prepare to be admitted to the institute for further treatment.
Documents to bring for an outpatient appointment
- Latest Referral Letter from referring doctor (optional for Private Clinic)
- A list of current medications (if any)
- Test Results (if any)
- MyKad / MyKid & Birth Certificate (if below 12 years old) / Passport (for Foreign Patient)
The National Heart Institute offers single rooms as well as 2-bedded to 6-bedded shared rooms with comprehensive amenities such as flat-screen cable TV, free Wi-Fi, electronically adjustable bed and etc.
Following is their general room rate:
|
Types of Room
|
Rate (RM)
|
|
Single Deluxe
|
400 to 900 (Depending on the facilities of the room)
|
|
Single Standard
|
300 |
| 2- Bedded |
160
|
|
4-Bedded
|
90 |
| Intensive Care Unit (ICU) |
350
|
The National Heart Institute recognises various health insurance cards.
For any matters related to insurance, patients can contact the institute directly at +603 2600 6309 / 6310 / 6311.
How to search for doctors?
Patients can visit this page on their website to search for doctors according to their medical specialties.
How can the National Heart Institute assist international patients?
The institute offers the service of an International Patient Centre or IPC. International patients can seek help in the following subjects:
- Medical co-ordination
- Hospital Admissions and Discharges
- Meet & Greet and Airport transfer
- Travel-related assistance
- Accommodation
- Interpreter services
- Evacuation and repatriation services
The Centre is situated on the 6th Floor of Block A. Patients may contact International Patient Centre via email international@ijn.com.my or call them at +60 3 2600 6336 / 37.
Author
Bowtie Life Insurance Company Limited was founded in 2018, as the first authorised virtual insurance company in Hong Kong. Within only 2 years, Bowtie has been providing a wide range of medical coverage to the Hong Kong public. We would like to continue sharing insurance and medical knowledge with people worldwide with our professional expertise and passions.
Learn more about us:
https://www.bowtie.com.hk/en/about-us
The above information was provided by Bowtie Team. It is for reference only. In no event shall Bowtie be liable to you or to any other party for any loss or damage whatsoever or howsoever caused directly or indirectly in connection with your access to or use of the content thereon.
